Refund Policy
Article 1 — Right of Withdrawal
When purchasing products, the consumer has the option to terminate the agreement without providing any reason within 14 days. This reflection period starts the day after the consumer, or a representative designated by the consumer and communicated to Pixel Pocket, receives the product.
During the reflection period, the consumer shall handle the product and packaging with care. The consumer will only unpack or use the product to the extent necessary to determine if they wish to keep the product. If the consumer exercises their right of withdrawal, they must return the product, including all delivered accessories, and – if reasonably possible – in its original condition and packaging to Pixel Pocket, following the reasonable and clear instructions provided.
If the consumer wishes to exercise their right of withdrawal, they are required to notify Pixel Pocket within 14 days after receiving the product. The consumer must notify us by using the contact form on the contact page. Pixel Pocket will provide the consumer with a return label via email. The consumer shall then return the product within the next 14 days. The consumer must provide proof that the goods have been returned on time, for example by means of a shipping receipt.
If the consumer has not expressed their intention to exercise the right of withdrawal after the periods mentioned above, or if the product has not been returned to Pixel Pocket, the purchase becomes final.
Article 2 — Costs in Case of Withdrawal
If you choose to withdraw from your purchase, the return shipping costs will be charged to you, the consumer. Any additional fees or deductions (if applicable) will also be communicated prior to processing the refund.
Article 3 — Exclusion of Right of Withdrawal
Pixel Pocket can exclude the consumer's right of withdrawal for products in the following circumstances. For example: if the returned items are damaged, used, or not in their original packaging.
Article 4 — Damaged upon Delivery or Delay
If you receive damaged products upon delivery, or if your order is delayed beyond 10 business days, contact us within 3 days by filling in our contact form. Pixel Pocket is not responsible for lost or stolen packages confirmed as delivered, but we will provide tracking details for your investigation.
Return Address
If you have purchased a product that you wish to return, you may need to send it back to our warehouse. To return the product, you must contact us and request a return address. Once you have received the return address, carefully package the product and send it to the provided address. Make sure to protect the product well during transport and choose a traceable shipping method so that you can track when the package is delivered.
When the product has arrived at the warehouse, we will inspect it to determine if it is in good condition and meets the return conditions. If these conditions are met, we will proceed with the refund of the purchase amount. Please note that it may take some time before you receive your refund, depending on processing time and your bank.
Questions
For any questions regarding returns or refunds, please reach us at pixelpockett@proton.me or via our contact page.